Coronavirus Travel Info

Due to the high volume of queries we are receiving, the response time will be significantly delayed so please bear with us. Rather than contacting us, please use the online refunds tool at This will leave our support team free to help more vulnerable customers and those with more complex needs.

Will I get a refund if I decide not to travel?

Probably. All tickets, including advance tickets purchased before Monday 23rd March for travel before 31st May are now fully refundable.
If your journey is after May 31st, please wait before requesting a refund as we're not yet allowed to process them. We will update this page when we know any more.
Advanced tickets purchased from Monday 23rd March onwards are subject to the normal rules.

The industry now has common rules in place for refunds. To see these and for information and advice about travelling, please visit the National Rail Website.

For refunds, please go to